Refunds and Returns Policy

100% Money Back Guarantee

We offer a 100% Money Back Guarantee! If you don't like it then let us know and we will refund you the full amount!

If you'd like to make a return, please send an email to hello@therealsource.com or speak to our customer representative. Our customer service team will respond within 5 working days and initiate a refund. 

Once you've spoken to a member of the team, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The timeframe for your refund depends on the original method of payment used.

Late or missing refunds

If you haven’t received a refund yet, please check your bank account again and then contact your credit card company. It may take some time before your refund is officially posted.

There is often some processing time before a refund is posted.

If you’ve taken all these steps and you still have not received your refund, please contact us at hello@therealsource.com or chat with our customer representative for more information. 

Exchanges (if applicable)

We only replace items if they arrived at your home defective or damaged. If you'd like to exchange your product for the same item, send us an email at hello@therealsource.com . Our customer service team will provide you a unique code and the return address.